What Personal Information About Customers Does This Site Gather?
The information we learn from customers helps us personalize and continually improve your shopping experience at this site. Here are the types of information we gather.
•Information You Give Us: We receive and store any information you enter on our Web site or give us in any other way. You can choose not to provide certain information, but then you might not be able to take advantage of many of our features. We use the information that you provide for such purposes as responding to your requests, customizing future shopping for you, improving our stores, and communicating with you.
•Automatic Information: We receive and store certain types of information whenever you interact with us. For example, like many Web sites, we use “cookies,” and we obtain certain types of information when your Web browser accesses this site. A number of companies offer utilities designed to help you visit Web sites anonymously. Although we will not be able to provide you with a personalized experience at this site if we cannot recognize you, we want you to be aware that these tools exist.
•Information from Other Sources: We might receive information about you from other sources and add it to our account information.
What About Cookies?
Cookies are alphanumeric identifiers that we transfer to your computer’s hard drive through your Web browser to enable our systems to recognize your browser and to provide features in the purchasing process, personalized greetings, and storage of items in your shopping cart between visits. The Help portion of the toolbar on most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether. However, cookies allow you to take full advantage of some of This site’s coolest features, and we recommend that you leave them turned on
Does This Site Share the Information It Receives?
Information about our customers is an important part of our business, and we are not in the business of selling it to others. We share customer information only as described below controls that either are subject to this Privacy Notice or follow practices at least as protective as those described in this Privacy Notice.
•Affiliated Businesses We Do Not Control: We work closely with our affiliated businesses. You can tell when a third party is involved in your transactions, and we share customer information related to those transactions with that third party.
•Agents: We employ other companies and individuals to perform functions on our behalf. Examples include fulfilling orders, delivering packages, sending postal mail and e-mail, removing repetitive information from customer lists, analyzing data, providing marketing assistance, providing search results and links (including paid listings and links), processing credit card payments, and providing customer service. They have access to personal information needed to perform their functions, but may not use it for other purposes.
•Promotional Offers: Sometimes we send offers to selected groups of customers on behalf of other businesses. When we do this, we do not give that business your name and address.
•Business Transfers: As we continue to develop our business, we might sell or buy stores, subsidiaries, or business units. In such transactions, customer information generally is one of the transferred business assets but remains subject to the promises made in any pre-existing Privacy Notice (unless, of course, the customer consents otherwise). Also, in the unlikely event that we are acquired or assigned, customer information will of course be one of the transferred assets.
•Protection of Our Store and Others: We release account and other personal information when we believe release is appropriate to comply with the law; enforce or apply our Terms and Conditions of Use and other agreements; or protect the rights, property, or safety of this company, our users, or others. This includes exchanging information with other companies and organizations for fraud protection and credit risk reduction. Obviously, however, this does not include selling, renting, sharing, or otherwise disclosing personally identifiable information from customers for commercial purposes in violation of the commitments set forth in this Privacy Notice.
•With Your Consent: Other than as set out above, you will receive notice when information about you might go to third parties, and you will have an opportunity to choose not to share the information.
How Secure Is Information About Me?
We work to protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts information you input. We reveal only the last five digits of your credit card numbers when confirming an order. Of course, we transmit the entire credit card number to the appropriate credit card company during order processing. It is important for you to protect against unauthorized access to your password and to your computer. Be sure to sign off when finished using a shared computer.
Which Information Can I Access?
This site gives you access to a broad range of information about your account and your interactions with this site for the limited purpose of viewing and, in certain cases, updating that information.
This site does not sell products for purchase by children. We sell children’s products for purchase by adults. If you are under 18, you may use this site only with the involvement of a parent or guardian.
Conditions of Use, Notices, and Revisions
If you choose to visit this site, your visit and any dispute over privacy is subject to this Notice and our Terms and Conditions of Use, including limitations on damages, arbitration of disputes, and application of the law of the state of Washington. If you have any concern about privacy at this site, please contact us with a thorough description, and we will try to resolve it.
Our business changes constantly, and our Privacy Notice and the Terms and Conditions of Use will change also. We may e-mail periodic reminders of our notices and conditions, unless you have instructed us not to, but you should check our Web site frequently to see recent changes. Unless stated otherwise, our current Privacy Notice applies to all information that we have about you and your account. We stand behind the promises we make, however, and will never materially change our policies and practices to make them less protective of customer information collected in the past without the consent of affected customers.
Information You Give Us
You provide most such information when you search, buy, bid, post, participate in a contest or questionnaire, or communicate with customer service. For example, you provide information when you search for a product; place an order through this site or one of our third-party sellers; make an auction bid or purchase; provide information in your account (and you might have more than one if you have used more than one e-mail address when shopping with us) or about you; communicate with us by phone, e-mail, or otherwise; complete a questionnaire or a contest entry form; provide employer information when opening a corporate account. As a result of those actions, you might supply us with such information as your name, address, and phone numbers; credit card information; people to whom purchases have been shipped, including addresses and phone number; people (with addresses and phone numbers); e-mail addresses of other people; content of reviews and e-mails to us; and financial information, including Social Security and driver’s license numbers.
Information from Other Sources
Examples of information we receive from other sources include updated delivery and address information from our carriers or other third parties, which we use to correct our records and deliver your next purchase or communication more easily; account information, purchase or redemption information, and page-view information from some merchants with which we operate co-branded businesses or for which we provide technical, fulfillment, advertising, or other services; search results and links, including paid listings (such as Sponsored Links from Google); and credit history information from credit bureaus, which we use to help prevent and detect fraud and to offer certain credit or financial services to some customers.
Information You Can Access
Examples of information you can access easily at this site include up-to-date information regarding recent orders; personally identifiable information (including name, e-mail, password, communications preferences, and address book); payment settings (including credit card information and gift certificate, gift card, and check balances); e-mail notification settings; guides, and personal profile.
We have been improving patient lives and healthcare outcomes for more than 30 years. It’s our purpose to help people live better.
We have been improving patient lives and healthcare outcomes for more than 30 years. It’s our purpose to help people live better.
Standard care protocols and guidelines are combined with custom care algorithms to create an individualized Plan of Care. Our Respiratory Therapists (RT) provide intervention and instruction tailored to each patient.
The company is dedicated to providing home medical equipment and clinical respiratory services to patients with the utmost quality and professionalism. The company will accept only patients whose health care needs, as identified by the referring source, can be met by the services offered by this company.
Scope of Services: An appropriate qualified health professional will compare patient needs to company services to insure that the company can fully comply with the physician’s order through the personnel, equipment, and services if provides:
Home Medical Equipment Home Respiratory Equipment
Ambulatory Accessories Aspirators/Suction Machines
Bariatric Clinical Respiratory Services
Canes CPAP and BiPAP
Crutches, Forearm Crutches Liquid Oxygen
Commodes/Shower Chairs Nebulizer Compressors
Enteral Food Pumps and Nutrition Oxygen Concentrators
Hoyer Lifts Oxygen Conserving Devices
Hospital Beds Portable Oxygen
Lift Chairs/Recliners Ventilators, Invasive & Non-Invasive
Low Air Loss Systems Cough Assist
Negative Pressure Wound Pumps Chest Vest (airway clearance device)
Orthopedic Supplies IPV
Transfer Benches Flutter Device
Note: Not all services are available at each branch. Contact a service representative for information.
ACKNOWLEDGEMENT OF DELIVERY AND INSERVICE
I hereby acknowledge receipt of the items listed afore. I understand that I must notify Med South, Inc. and/or its affiliates within five (5) business days of receipt of any discrepancies about this delivery or credit will not be allowed. I further acknowledge that I have received and understand the Customer Bill of Rights and Responsibilities. I have also been given instructions on using the emergency phone number and how to file a complaint. The equipment received is clean and operating properly and I have been given verbal and/or written instructions as to the safe and appropriate storage, usage, cleaning and routine maintenance of this equipment. I have verified these instructions by a return demonstration. I have also been given instructions regarding basic Home Safety, Infection Control Procedures, and Trouble Shooting Procedures where applicable, and Medicare Supplier Standards.
As a client, you have the right to freely voice any concerns and recommend changes in care of services without fear of reprisal or unreasonable interruption in services. Service, equipment and billing concerns will be communicated to management. If you are a Medicare beneficiary, your complaint will be logged in the Medicare Beneficiaries Complaint Log and completed forms with include your contact information, a summary of the complaint and actions taken to resolve the complaint.
All concerns or complaints will be handled as follows:
Call the company who set up/provided you with your equipment and request to speak with the Manager. Give the details of your concerns. If the Manager is unable to resolve the issue, the concern will be brought to the attention of the VP of Corporate Compliance. Resolution will be rendered in a timely fashion. If the caller is satisfied with the resolution, the case will be closed. However, if the resolution is not to the caller’s satisfaction, the matter will be directed to the President of the Company for resolution. Concerns and complaints are resolved within 14 days.
Safety or Quality Concerns
Our primary goal is to provide you with quality care in a safe environment. Your health is our top priority. To aid us in our efforts we may ask for your help. If you have a safety or quality concern we would like to know. Please contact us at 1-800-423-8677.
If your concerns are not addressed satisfactorily, please contact:
VP of Corporate Compliance, Lisa Wells
Med South, Inc. | 406 Medical Center Drive | Jasper, AL 35501
1-800-423-8677 or [email protected]
If your concerns still have not been addressed to your satisfaction, you may contact:
Joint Commission on Accreditation of Healthcare Organizations
Office of Quality Monitoring
1 Renaissance Boulevard | Oakbrook Terrace, IL 60181
1-800-994-6610 or [email protected]
DMEPOS SUPPLIER STANDARDS
The products and/or services provided to you by Med South, Inc. and all of its Affiliates are subject to the supplier standards contained in the Federal regulations shown at 42 Code of Federal Regulations Section 424.57(c). These standards concern business professional and operational matters (e.g., honoring warranties and hours of operation). The full text of these standards can be obtained from the U.S. Government Printing Office website. Upon request we will furnish you a written copy of the standards.
EQUIPMENT WARRANTY INFORMATION
Company will repair or replace free of charge any equipment that is under warranty. Company will honor all warranties under applicable law. Company will provide an owner’s manual with warranty information to patient/caregiver when this manual is available.
Develop a personal action plan, which describes what you will do in case a natural hazard threatens your area. You should assemble a portable survival kit which includes:
Disease Prevention and Control Activities
Wash your hands after changing diapers, going to the bathroom or coming in contact with any of the things listed on this page that may carry disease.
During everyday activities, disease outbreaks, and emergency events such as flooding, it is vital to know about disease control and prevention. Cover your mouth and nose with a tissue every time you cough or sneeze, and throw the tissue in a trash container. If you do not have a tissue, cough into your sleeve. Wash your hands afterwards.
What are the warning signs of elder abuse? While one sign does not necessarily indicate abuse, some tell-tale signs that there could be a problem are:
Remember, it is not your role to verify that abuse is occurring, only to alert others of your suspicions. If someone is in immediate danger, call 911 or the local police for immediate help. To report elder abuse, contact the Adult Protective Services (APS) agency in the state where the elder resides. You can find the APS reporting number for each state by visiting:
ARE YOU OR A LOVED ONE AT RISK FOR FALLS?
Falls are responsible for major disabilities and death. In those over the age of 65, more than one third have at least one fall each year.
Who is at Risk of Falls? Everyone is at risk for falling, but that risk increases as we get older. It is most likely due to changes we experience as we age, such as changes to our vision, hearing, balance, touch, arthritis, medications, loss in muscle tone (usually due to lack of exercise), poor nutrition, cognitive impairments such as Alzheimer’s. Since most falls occur in the home, basic home safety corrections can go a long way in reducing your chances of falling.
What to Do if You Fall:
Med South, Inc. and Affiliates
NOTICE OF PRIVACY PRACTICES
Our Duties in Protecting Your Health Information
THIS NOTICE DESCRIBES HOW MEDICAL INFORMATION ABOUT YOU MAY BE USED AND DISCLOSED AND HOW YOU CAN GET ACCESS TO THIS INFORMATION. PLEASE REVIEW IT CAREFULLY.
Med South, Inc. and its Affiliates are providing this Notice of Privacy Practices because the privacy of your health information is very important to you and to us, and in compliance with federal regulations.
By “your health information” we mean your protected health information that may identify you and that relates to your past, present or future physical or mental health or condition and related health care services and other information related to your health care that we maintain about you.
We are required by law to maintain the privacy of your health information. We must inform patients or their legal representatives of our legal duties and privacy practices with respect to health information. This Notice discharges that duty, and we must abide by the terms of the Notice currently in effect.
We reserve the right to change the terms of this Notice and to make the new Notice provisions effective for all health information that we maintain. At any time, you may obtain a copy of the current Notice from the VP of Corporate Compliance, Lisa Wells at 406 Medical Center Drive, Jasper, AL 35501.
The Notice covers:
Uses or Disclosures Which Do Not Require Your Written Authorization
We use or disclose your health information to carry out your treatment; to obtain payment for your treatment; and to conduct health care operations. For example:
Uses or Disclosures of Your Health Information to Which You May Object
Uses or Disclosures Required or Permitted
Where we are required or permitted to do so, we may use or disclose your health information in the following circumstances without your written authorization.
Your Authorization Is Needed for Other Uses and Disclosures
We will not use or disclose your medical information for any other purpose unless you give us written authorization to do so. If you give us written authorization to use or disclose your medical information for a purpose that is not described in this notice, then, in most cases, you may revoke it in writing at any time. Your revocation will be effective for all your medical information that we maintain, unless we have taken action in reliance on your authorization. Below are some of the circumstances when we may use and disclose your medical information only with your authorization:
Your Rights as a Patient to Privacy of Your Health Information
The Right to Request Additional Restrictions on Uses and Disclosures of Your Medical Information. You have the right to ask that we put additional restrictions on how we use and disclose your medical information, including, in limited circumstances, the disclosure of certain medical information to your health plan when you pay out of pocket in full for a treatment you receive. We do not have to agree to your request, unless such request relates to a permissible restriction on disclosure of medical information to your health plan.
Complaints, Contact Person, Effective Date, and Acknowledgement
You may complain to us and to the Secretary of Health and Human Services if you believe your privacy rights have been violated. You will not be retaliated against for filing a complaint. You may file your complaint with our agency by writing to:
Lisa Wells, VP of Corporate Compliance
Med-South, Inc. & Affiliates
406 Medical Center Drive, Jasper, AL 35501
If you believe your protected health information has been misused, you may file a complaint with Lisa Wells at 205-221-8258.
OR, in writing to:
The Secretary of Health and Human Services
U.S. Department of Health and Human Services
200 Independence Avenue, SW
Washington, D.C. 20201
OR, in writing to:
Office for Civil Rights, DHHS
61 Forsyth Street, SW
Suite 3B70 Atlanta, Ga. 30303-8909
(Region IV—Al, FL, GA, KY, MS, NC, SC, TN)
OR, at website: